Refme Privacy Policy

Refme Privacy Policy

Version 1.0 – Effective May 6th 2025

Privacy Policy of Refme

Refme, located at Suite 20.01, Level 20/133 Castlereagh St, Sydney NSW 2000, is committed to fostering trust and certainty by offering top-notch pre-employment solutions, including automated reference checks, lead generation, and criminal background checks. This Policy outlines our practices in the collection, use, and sharing of your personal information.

Who We Are and Who Are You? This privacy policy applies to the following groups:

  • Consumers: Individuals whose information we process for our services.
  • Clients: Organizations or individuals using our services.
  • Website Visitors: Individuals of legal age accessing our website. We do not collect information from anyone under the age of thirteen (13). Concerns about a child’s information should be directed to privacy@ref-me.com. 

What Information Do We Process at Refme?

Non-Personal Information Processing:

  • We process non-personal information to analyze trends and usage patterns on our website and platform.
  • Non-Personal Information refers to aggregated or anonymized data that does not identify individuals.

Website Visitor Information Processing:

  • We collect data such as operating system, device identifier, browser type, IP address, screen resolution, page views, duration on pages, access times, and general location information (city, state, geographic area).

Client Personal Information Processing:

  • When subscribing to our services, clients provide information like name, email, business name, business and billing addresses, phone number, etc.

Consumer Personal Information Processing:

  • We collect personal information voluntarily provided for background checks, with the type of data varying based on local regulations and service requests.

Table: Personal Information Collection at Refme

Personal Information

Reason for Collection

Source of Collection

Name(s)

Identification; background checks

Provided by user, public records, credit agencies, third parties

Date of Birth

Identification

Provided by user

Place of Birth

Required for some services

Provided by user

ID Documentation and Biometric Data

Identity verification through facial recognition for OneID Service

Provided by user

Contact Information

Service provision; communication

Provided by user, credit agencies, public records

Government-Issued ID Numbers

Required for accessing records

Provided by user

Criminal History and Police Records

Criminal background checks

Law enforcement, government agencies, public records

Credit or Bankruptcy History

Financial background checks

Credit reporting agencies, public records

Employment History

Employment verification

User, clients, employers, record-keeping service providers

Education History

Education verification

User, clients, educational institutions, government education authorities

Professional Credentials and Memberships

Professional standing verification

User, clients, professional organizations, public records

Opinions about You

Reference interviews, employment verification

User, clients, employers, record-keeping service providers

Government Watch or Sanctions Lists

Compliance checks

Law enforcement, government agencies

Eligibility to Work

Employment eligibility verification

User, clients, government agencies

Driving Records

Driving history checks

User, clients, government agencies

Directorship and Corporate Governance History

Verification of corporate involvement

User, clients, public records, corporations

Public Record Information and Negative Media

Obtaining public record information

User, clients, government agencies, public records

Telephone Call Recordings

Quality assurance and training

Calls with user

How Do We Process Personal Information at Refme?

Collection and Processing of Personal Information:

  • Most of the Personal Information we collect is provided directly by you or through our clients.
  • Our processes for collecting and handling Personal Information are designed to be as automated and efficient as possible, subject to strict quality controls.
  • We regularly audit our data and update any inaccuracies, either identified internally or reported by you.

When Providing Services Directly to Consumers:

  • You decide the type of Personal Information we collect and its intended use.
  • We process your information upon receiving your explicit consent, ensuring compliance with relevant laws.
  • You retain control and ownership of your Personal Information and may request its correction or deletion at any time.

When Providing Services to Clients:

  • Clients instruct us on the specific Personal Information to be collected and the methods of collection.
  • Clients are responsible for ensuring that Consumers are adequately informed and have consented to the collection and processing of their Personal Information in line with applicable laws.
  • Personal Information is collected and processed in a lawful, fair, and transparent manner, aligned with the agreed-upon purposes.
  • Clients ensure the accuracy of Personal Information and, where necessary, its timely update, rectification, or erasure.

Our Responsibilities:

  • We execute services as instructed by our Client or Consumer, adhering to their guidelines and applicable legal standards.
  • We implement robust safeguards to protect Personal Information against loss, theft, unauthorized access, disclosure, copying, use, or modification, considering the sensitivity of the data.
  • We fulfill any legal responsibilities we have as a data processor or custodian under applicable laws.
  • Collection of Personal Information for security purposes is grounded in our legitimate interest and legal obligations to secure the data we hold.

Updates to the Policy

This policy may be updated periodically. Continued use of our website and services signifies agreement to the revised policy.

What Personal Information Do We Collect, Why, How, and From Whom?

We collect various types of Personal Information for account management, service provision, and legal compliance. The legal basis for processing includes consent, contractual necessity, legal obligations, and legitimate interest.

Cross-Border Data Processing

Data may be transferred across borders for services like U.S. criminal checks. We implement measures to ensure data protection in these instances.

Third-Party Access and Data Sharing

Data may be accessible to third parties like auditors, partners, and for legal compliance. We do not sell or disclose Personal Information beyond these purposes.

Data Storage and Protection

As a growing startup, we prioritize the security of your Personal Information with effective measures suitable for our scale. These measures protect against unauthorized access, loss, and misuse, and are continually evaluated for enhancement.

Data Retention

Personal Information is retained as needed for service provision and legal obligations. Upon request, we deactivate accounts and remove information, subject to legal retention requirements.

Exercising Privacy Rights

Users can exercise rights such as access, rectification, and erasure by contacting privacy@ref-me.com. We will respond to requests in accordance with legal timelines.

Additional Jurisdictional Considerations

We comply with regional laws and regulations, including provisions for users in different jurisdictions.

Use of Cookies

We use cookies for site functionality and analysis. Users can manage cookie preferences through their browser settings.

Contact Information and Privacy Officer

Questions or requests related to this policy can be directed to Rick at privacy@ref-me.com.

Consent and Notification

User consent for data collection and processing is obtained as outlined in this policy. Users are notified about the policy at sign-up and through email updates.

SMS TERMS & CONDITIONS

By using Refme, you consent to receive SMS or MMS messages from Refme To opt out of our text messaging program reply with the word STOP at any time. View our Terms of Service and Privacy Policy for more information. Standard messaging rates apply. Message frequency varies.


Contact Us

Get in Touch with Refme

Have questions or need support? Fill out the form below to learn more about our innovative reference checking solutions. Our team is here to assist you every step of the way!
A woman wearing a white hat and scarf is talking on a cell phone while looking at a tablet.

Streamline Your Hiring Process

Frequently Asked Questions about Refme

  • What is the Refme reference checking process?

    Our reference checking process is designed to be fast, secure, and efficient. We automate the collection of references, allowing you to receive comprehensive feedback on candidates before the first interview. This helps you make informed hiring decisions quickly.

  • How does Refme ensure the security of my data?

    At Refme, we prioritize your data security. Our platform uses advanced encryption and secure protocols to protect all information shared during the reference checking process, ensuring confidentiality and compliance with data protection regulations.

  • What types of businesses can benefit from Refme?

    Refme is designed for companies of all sizes, from startups to large enterprises. Whether you're in tech, healthcare, or any other industry, our reference checking solutions can streamline your hiring process and enhance your candidate evaluation.

  • How do I get started with Refme?

    Getting started with Refme is simple! Just fill out our contact form, and our team will guide you through the setup process. We’ll help you customize your reference checks to fit your specific hiring needs.

  • Can I customize the reference questions?

    Yes! Refme allows you to tailor the reference questions to align with your company’s values and the specific role you are hiring for. This ensures you get the most relevant insights from your references.

  • What support does Refme offer?

    Our dedicated support team is here to assist you at every step. Whether you have questions about the platform or need help with a specific reference check, we’re just a message away.

  • How can I provide feedback on my experience?

    We value your feedback! After using our services, you can share your experience through our feedback form. Your insights help us improve and serve you better.

  • Is there a trial period for new users?

    Yes, we offer a trial period for new users to explore our platform and see how it can benefit your hiring process. Sign up today to take advantage of this opportunity!